MORNING RECEPTIONIST

Job Description 

Days:     Monday – Friday 

Hours: 35 Hours per week

8am – 3pm 

Gaiety School of Acting premises

The Gaiety School of Acting – The National Theatre School of Ireland seeks an enthusiastic, driven and organised individual to fill the position of Morning Receptionist. The candidate will have a proven track record in customer service and excellent communication skills. An integral role within the School, the Morning Receptionist acts as the first point of contact and provides administrative support across the company. This post reports to the Head Receptionist.  

Duties & Responsibilities:

• Customer Service: efficient handling of all calls, emails and walk-in customer queries relating to school information, course information, student registration, course booking, room booking, and appointments
• Administration: Support for course staff; creating class lists, attendance, photocopying, room bookings, distribution of class material. administrative support to the business including any other delegated tasks or duties from the Head Receptionist or General Manager. 
• Equipment: Assisting in the set up and management of equipment required for classes within studios. This could be projectors, cameras or any other equipment identified by the tutor. 
• Fire Marshal Duties: Assisting in maintaining the schools duties in the event of a fire. Ensuring the fire exits are kept clear and performing two sweeps of the school before and after your shift. 
• Sales: Assisting the marketing department in sales initiatives for forthcoming courses, including calls and email communications.
• Cash-handling: Managing all sales and reconciling cash at the end of the day
• Accounting/database: fee payment collection and processing and daily cash sheet accounting.
• Switchboard: efficient handling and distribution of all inbound calls in a professional and accurate manner
• Collections: sensitive and accurate processing of invoices and the out-bound fee collections calls
• Communication/Escalation: hand over of information to the next shift, staff and business issues to the administrator (e.g. stationary orders required, repairs)
• Attendance: update database on class attendance and update full time attendance daily and inform Coordinator of update.
• Building Management: Management of studio bookings, Office maintenance and upkeep, DIY up keep
• Security: Responsible and appropriate response to any emergency that may occur during shift
• Personal Assistant: Assisting the Director with calls, messages, letter writing, travel arrangements or other tasks as deemed appropriate
• Assist Marketing: forward all job info, interview requests and picture requests to Marketing.
• Child protection and consent forms: assist coordinator in maintenance and upkeep of records.

Skills/Competencies

• Interest in the arts
• Excellent timekeeping
• Proven track record of using your initiative
• Flexibility
• Excellent people and communication skills
• Sales experience welcome but not essential
• Ability to work in a fast and dynamic environment
• Polite phone manner
• Proficient computer skills, particularly word and excel
• Organisational skills
• Fluent English

Application:

Please email a copy of your CV and letter of application to manager@gaietyschool.com including two references by Friday 12th May. 

Remuneration:

The salary for this post is €22,500 per annum.